Interpersonal Dynamics

Date:  (Week 7)
Venue: BFEI | Room 108
Class:  WDM
Topic:  Interpersonal Dynamics

The topic of discussion topic today is Interpersonal Dynamics, this involves behaviours and tactics a person uses to interact with others effectively. In the business world, the term refers to an employee's ability to work well with others. Interpersonal skills range from communication and listening to attitude and deportment.

I was not in the class to participate in the activity but I read about the theories and course note online. I will shared the points of the subject matter with you.

Let's start with, 

Personal Dynamics is about the ability to communicate within an organisation which depends heavily upon a person interpersonal skills.

We discussed the seven main areas of interpersonal communication 

The seven areas are:

• Verbal communication
• Non-verbal communication
• Listening skills
• Negotiation
• Problem-solving
• Decision-making
• Assertiveness

We discussed the importance of interpersonal skills that's needed to perform at work.

Verbal Communication

It is essential to engage in verbal communication with his entire staff. Verbal communication is defined as how and what words are used to communicate with individuals. It is the ability to communicate through words with the correct tone and manner.

If you are not capable to engage in good verbal communication other colleagues at work will not understand your direction. It is difficult to lead or perform effectively in a team if you lack verbal communication, it will be impossible to get interact with anyone in the team.

Non-Verbal Communication

Another type of interpersonal skill is non-verbal communication, which consists of facial expressions, body language, and hand gestures. If you communicate with negative non-verbal communication, which consisted of frowns and angry stares, then there is going to be lot of confusion.

It is important to wear some professional demeanour when at work, one of best way to engage is to  speak clearly and is animated with positive non-verbal communication. You need to always wear a smile on your face and uses your hands to further explain complicated directions. 

Listening Skills

If an employee has ineffective listening skills this will lead to crisis happening at work.

Listening skills are the ability to hear attentively and process information correctly.

Negotiation

Negotiation is the next type of interpersonal skill that is important to effective business communication. This term means having the ability to discuss and reach an agreement in a professional manner.